Everything you need to know about shopping with Lily & Lace.
Delivery timelines, costs and coverage.
Estimated delivery time is 3–4 working days, depending on your location. Delivery to remote areas may take a little longer.
We charge a flat shipping rate of Rs. 250 on all orders across Pakistan.
We currently ship all over Pakistan. International shipping is not available yet.
Our promise if something isn't right.
We accept returns on unopened products within 30 days of delivery for a full refund. Opened products may be eligible for store credit.
Yes, exchanges are available within 30 days. Reach out to our team via the Contact page to start the process.
Where's my order?
Once your order ships, you'll receive a tracking number (where available) via email or WhatsApp so you can follow its progress.
If your order hasn't arrived within the estimated window, please contact our team and we'll look into it right away.
Getting the most from your ritual.
Generally: cleanser, toner, serum, eye cream, moisturizer, and facial oil as the final step. Each product page includes specific usage instructions.
We formulate with quality, thoughtfully sourced botanical ingredients. Full ingredient lists are available on every product page.
Yes, every Lily & Lace product is cruelty-free and never tested on animals.
Finding the right fit for your skin.
Take our Skincare Quiz for a personalized routine, or browse by skin type and concern on the Shop page.
Many of our formulas are designed with sensitive skin in mind. We always recommend a patch test before first use.
Secure, simple checkout.
We accept Cash on Delivery (COD), JazzCash, EasyPaisa and Bank Transfer (where applicable).
Yes, all transactions are processed through SSL-encrypted, secure checkout.
